Updated February 2026
New Beginnings Childbirth Service, LLC offers the following information regarding cancellations and refunds for purchases made through our websites (trainingdoulas.com, learn.trainingdoulas.com, childbirthlibrary.org) related to the products and services offered by New Beginnings Birth Doula Training (New Beginnings Childbirth Services, LLC).
New Beginnings Childbirth Services does not issue refunds on payments or subscriptions of any level or amount.
Cancellations:
Monthly subscriptions may be canceled at any time by the registrant. When registering for training, auto-renew is optional and may be disabled. If someone registers for training with a subscription, monthly or otherwise, they may cancel that subscription by logging in on the website, accessing their billing information, and choosing “Disable Auto Renew”. If a person is unable to cancel their subscription via their billing info on the website, they may contact New Beginnings and request a cancellation. Every effort will be made on the part of New Beginnings to honor cancellation requests in a timely manner.
New Beginnings is not responsible for failed cancellations if a registrant fails to cancel auto renew before a scheduled payment is processed, and does not contact us at least 24 hours on weekdays or 72 hours on weekends or federal US holidays prior to the schedule payment to request a cancellation. All registrants receive email reminders before scheduled payments are processed. New Beginnings Childbirth Services is not responsible for emails which are not received or seen, or are sent to spam or junk folders.
Refunds:
Registration for any of New Beginnings training programs provides access to digital online content, and constitutes purchasing these intellectual products for the purpose of personal learning and potential certification for the individual who registers. The reproduction, sale, or use of these intellectual properties for financial gain by anyone not sanctioned by New Beginnings Childbirth Services to do so is strictly forbidden. All digital access purchased through New Beginnings are NOT eligible for refund due to the digital nature of the content. Digital content cannot be tangibly returned and once a person is given access, that content may reside indefinitely on the computer or device to which it is downloaded. This policy applies to all training and education materials, videos, and other graphical or design materials included on our websites: trainingdoulas.com, learn.trainingdoulas.com, childbirthlibrary.org, including any and all extensions on these sites. This policy reflects the high value that we place on the knowledge contained in the materials, which represent years of experience and formal study on the topics presented.
Services performed on students’ behalf are also NOT refundable. These services include doula training as well as business and web related services such as website development and design services, graphic design services, consulting services, etc. While every effort will be given to meet and exceed expectations for services offered, we cannot offer refunds for services performed in good faith that represent our best efforts. We reserve the right to have the final say in what is determined to be our best efforts. Please understand that once payment has been made for services rendered, we cannot offer a refund on services already performed.
New Beginnings training programs and all online content is available for a monthly fee. We do not offer refunds for subscription access to our training because access to the digital content is provided, regardless of whether or not an individual has signed in and accessed the online content.
It is the responsibility of each registrant to determine whether the New Beginnings content and/or service meets their needs and whether they want to continue making monthly payments to continue accessing the content and services. Email reminders are sent prior to each scheduled payment, and an account may be canceled at any time, as explained in our cancellation policy above.
Web related services such as web hosting, domain names, digital photography, and developer services are NOT refundable. Web development services are subject to deposits for work not yet performed and are also NOT refundable after payment has been made. There are no contractual obligations to continue with services from New Beginnings Childbirth Services, and you may terminate services at any time.
Any other products or services not covered in the scope of this document are NOT eligible for refund. Further questions regarding our refund policy may be directed to our business manager. Please use our online contact form to reach us.
