Definition
A grievance is a complaint, presented to New Beginnings Childbirth Services (aka, New Beginnings Doula Training), in which a student or certified doula has violated the Standards of Practice of the organization. The goal is to provide a way in which concerned persons can discuss those concerns regarding a specific student or doula. The hope is to resolve any problems or difficulties in a diplomatic way.
Policy
A grievance can be sent via e-mail and it must include the complaint and the dates of the occurrence. Please include all relevant info, such as where the occurrence happened and who was involved. In cases of social media or other online interactions, this includes the platform or site, account names/ accounts/ handles, and the full conversation to provide context for what was said or done. In other words, provide as much information as possible. This will be sent to the doula involved. At this point, the doula must respond with any further information that they feel may be important. The doula will be given 10 days after which a decision will be made of any further action to be taken.
Further Action
There are a number of actions that can be taken. These include:
- No action
- A letter of reprimand
- A period of probation and recommendations to be determined
- Withdrawal of New Beginnings certification status
The certified doula in question may also choose to resign on their own volition.
